Dahua Support

How do I put the cameras on a new phone?

Go to the Play Store or App Store depending on if you’re using iPhone or Android.

 

Download the DMSS App

https://play.google.com/store/apps/details?id=com.mm.android.DMSS&hl=en_AU&gl=US

https://apps.apple.com/au/app/dmss/id1493268178

 

Open the app and follow the prompts

 Select the + in a circle at the top right then SN/Scan

Scan the QR code we printed for you on the day of installation and you’re done.

 

If you have lost he QR code you can scan the code on the bottom of the NVR. You will need to fill in the details.

Alias: Home

Username: admin

Password: Hifiguy123!!

 

Username and Password are Case Sensitive. 

How Do I Setup Notifications?

Three dots > device details > multi-channel alarm subscription > turn on notifications with the radio button > select intrusion alarm  > select all > back > save

How Do I Live View?

Click the Play Button with the circle.

You can select the 4 in the square to playback more cameras.

You can select the SD button to up the feed to HD. (Changing this will not effect the recording quality.)

 

How Do I Playback?

Select Playback

Select the + sign

 

Select Home and the camera you want to playback

The timeline will load and you can scroll through the timeline.

 

If you select the date you can also select Smart playback to view events only.

 

To capture an image you can select the camera button or to clip select the video camera button

 

How do I send photos or videos I have taken?

Go to ME then All and you can select images or videos and send them off.

Notifications are not working?

We need to turn notifications off and on again

Three dots > device details > multi-channel alarm subscription > turn off notifications with the radio button > save

 

Close the app completely or reboot the phone

 

Three dots > device details > multi-channel alarm subscription > turn on notifications with the radio button > select intrusion alarm  > select all > back > save

How do I turn on Active Deterrent?

Three dots > device details > Disable Alarm Linkage

(If this is enabled then the active deterrent is disabled)

If this does not work you need to check the schedule.

Three Dots > Device Details > Remote Configuration > Arm/Disarm By Period. (If the period is enabled it will override the on off button)

 

What if my app says offline?

 (note that as long as the NVR has power all the recorded data will still be available when the app comes back online)

First try closing and reopening the app. Sometimes it can get confused after moving from wifi to mobile data

 

Reboot the modem

Reboot the NVR

Reboot the white box with blue lights (if you have one)

 

Wait 10 minutes for it all to boot up again and then refresh the app by dragging down on the main screen and you will see it say release to update. (You could even give your phone a restart just to make sure its not an issue with your phone)

 

If the app continues to be offline then you may have to get in touch with us for further assistance.

 

What if my NVR is beeping?

You NVR will beep if you hard drive is dead.

Give everything a restart and if the beeping persist please get in touch with us to replace the hdd.

 

I have a new modem and now my app says offline?

If the system is hardwired make sure the NVR is plugged into a LAN port on your modem. (Not a WAN port)

Give everything a reboot if its still not online.

 

If the system is connected to the modem using wifi you will need to pair the white box with blue lights back up to the modem.

 

(You cannot update these details using the Hik_connect app, the NVR is not aware of wifi)

This can be done by pushing the button on the white box with blue lights then going to your modem and pushing the WPS or PAIR button until it shows some indication its trying to sync usually a flashing light.

Once its reconnected you will see more light lit up around the white box with blue lights.

 

You may need to reboot the NVR if the app doesn’t come back online. You will need to wait 5-10 minutes for the NVR to boot back up. Then refresh the app as above.

 

This can be tricky so please get in touch if you can’t get it to work. 

More support can be found on the manufacturers page.

https://www.tp-link.com/au/support/download/tl-wa850re/

 

What is the username and password for the NVR?

By default we configure the NVR with the following details.

admin

Hifiguy123!!

All case sensistive 

One of my cameras is offline?

Reboot the NVR (this will take 5-10 minutes to boot back up) and refresh the app. (as above)

 

If the camera remains offline please get in touch. 

I forgot my password for the app?

 You can select forgot password within the app and enter your email address to reset the password.

If you require further assistance please email support@connectandprotect.net.au