Dahua Support

2.1. What to Do When Notifications Are Not Working
2.2. Solutions for App Displaying “Offline” or “Connection Failed”
2.3. What to Do When Your NVR is Beeping
2.4. How to Fix the App Displaying “Offline” or “Connection Failed” After Getting a New Modem
2.5. How to Retrieve Login Details for the NVR
2.6. What to Do When One of the Cameras is Offline
2.7. How to Obtain a Copy of the Manual

1. Functions:

1.1. How to Set Up Cameras on a New Phone

Start by downloading the DMSS app from the respective app store. For Android users, it’s available on the Google Play Store, while iPhone users can find it on the Apple App Store.

After installation, open the app and follow the on-screen instructions.

To add a camera, select the “+” icon located at the top right corner, and then select “SN/Scan”.

At this point, you should scan the QR code provided to you on the day of installation. If you have misplaced the QR code, don’t worry; you can still find a QR code on the bottom of the NVR. Scan this code instead.

Once you’ve scanned the code, you’ll be asked to fill in a few details:

Alias: Enter “Home”
Username: Enter “admin” (please note this is case sensitive)
Password: Enter “Hifiguy123!!” (this is also case sensitive)

After you’ve entered these details, your setup should be complete.

1.2. How to Set Up Notifications

Three dots > Device details > Multi-channel alarm subscription > Turn on notifications with the slider button > Select intrusion alarm > Select all > Back > Save

1.3. How to Use Live View

Click the Play Button with the circle.

You can select the 4 in the square to playback more cameras.

You can select the SD button to up the feed to HD. (Changing this will not effect the recording quality.)

1.4. How to Playback Videos

Select Playback

Select the + sign

Select Home and the camera you want to playback

The timeline will load and you can scroll through the timeline

If you select the date you can also select Smart playback to view events only

To capture an image you can select the camera button or to clip select the video camera button

1.5. How to Send Photos or Videos

Go to ME then All and you can select images or videos and send them off.

1.6. How to Activate Active Deterrent

To adjust the settings for the active deterrent, you’ll need to access the device details within the app.

Follow these steps:

1. Click on the three dots (menu) and select “Device Details”.
2. Then select “Disable Alarm Linkage”.

Please note, despite the wording, enabling “Disable Alarm Linkage” actually turns the active deterrent OFF, while disabling “Disable Alarm Linkage” turns the active deterrent ON.

If after turning on the active deterrent it doesn’t immediately enable, you should check if a schedule is overriding this setting.

Here’s how to do it:

1. Click on the three dots (menu) and select “Device Details”.
2. Then go to “Remote Configuration” and select “Arm/Disarm By Period”.

If a period is enabled, it will override the “on” button, so you will need to adjust the schedule settings accordingly.

1.7. How to Change the Active Deterrent Schedule

To alter the schedule for the active deterrent, you need to access the “Remote Configuration” within the app.

Follow these steps:

1. Click on the three dots (menu) to access the options.
2. Select “Device Details”, then navigate to “Remote Configuration”.
3. Choose “Arm/Disarm By Period”.

Please note, if a period is enabled, it will override the “on” button for the active deterrent.

If you wish for the active deterrent to be active 24/7, simply turn off the “Arm/Disarm By Period” button.

The period settings allow you to specify particular times of day when you want the active deterrent to be disarmed. For example, setting the period from 5am to 10pm means the active deterrent will be disarmed during these hours.

Dahua DMSS Active Deterrent Schedule Enable

1.8 How to Two-Way Talk with TiOC’s

When the camera you want to speak out of is selcted in multiscreen mode or in single screen mode select the microphone button then talk with channel to speak.

2. Troubleshooting:

2.1. What to Do When Notifications Are Not Working

1. Check your device settings: Ensure that you’re not blocking notifications from the DMSS app.

For iPhone: Navigate to Settings > scroll down and select DMSS > Notifications > ensure they are allowed.

Note: If you’re using iPhone’s “Do Not Disturb” or “Focus” modes, make sure you have enabled notifications specifically for the DMSS app.

For Android: Navigate to Settings > Apps > scroll down to DMSS > Notifications > ensure they are allowed.

2. Update the app: Make sure that you’re using the latest version of the DMSS app.

3. Toggle the app’s notifications:

a. Open the DMSS app and click on the three dots to open the menu. Select “Device Details”.

b. Navigate to “Multi-channel Alarm Subscription”. Here, turn off the notifications using the slider button and remember to save your changes.

c. Restart your phone.

d. After the restart, go back to “Multi-channel Alarm Subscription”, turn on the notifications using the slider button, select “Intrusion Alarm”, then select “All”. Remember to save your changes.

4. Reinstall the app: If the previous steps didn’t work:

a. Unsubscribe from notifications in the DMSS app, then delete the app.

b. Restart your phone, modem, and NVR in that sequence.

c. Wait until all devices have fully booted up.

d. Download and install the DMSS app again, add your device to the app, and enable notifications.

2.2. Solutions for App Displaying “Offline” or “Connection Failed”

Please note: as long as the NVR (Network Video Recorder) is powered, all recorded data will be accessible when the app regains its online status.

The following steps can help you restore the app’s connection:

1. **Close and reopen the app.** Occasionally, the app may experience issues when switching between Wi-Fi and mobile data. If this step doesn’t resolve the issue, please proceed to the next steps.

2. **Reboot your equipment:**

a. **Modem**

b. **NVR (Network Video Recorder)**

c. **TP-Link 850RE – Device with white casing and blue lights** (only if you have one)

3. **Allow 10 minutes for all devices to fully restart.** This is crucial to ensure that all systems are ready to reestablish their connections.

4. **Try to view the cameras again through the app.**

2.3. What to Do When Your NVR is Beeping

The beeping sound from your NVR could indicate a dead hard drive. Here’s what you can do:

1. **Restart the NVR**: Give your NVR a complete restart.

2. **Check for playback footage**: If you cannot playback footage, this is also an indicator of a potentially dead hard drive.

If the beeping continues after the restart and there’s no playback, please get in touch with us. We can assist with troubleshooting and, if necessary, the replacement of the hard drive.

2.4. How to Fix the App Displaying “Offline” or “Connection Failed” After Getting a New Modem

If you’ve recently changed your modem and now the app is displaying ‘offline’ or ‘connection failed’, follow these steps:

1. **Check the Connection for a Hardwired System**: If your system is hardwired, ensure that the NVR (Network Video Recorder) is connected to a LAN port on your modem, not a WAN port. If the system remains offline, try restarting your modem, NVR, and mobile phone.

2. **Re-pair for a Wi-Fi Connected System**: If your system is connected to the modem via Wi-Fi, you need to re-pair the Wi-Fi extender (the white box with blue lights) with your new modem.

a. **Initiate Pairing**: Press the button on the white box with blue lights. Then, proceed to your modem and press the WPS or PAIR button until it indicates it’s attempting to sync (usually shown by a flashing light).

b. **Confirm Reconnection**: Once it’s reconnected, you should observe more lights lit up on the white box with blue lights.

c. **Reboot the NVR if Necessary**: If the app does not come back online, it may be necessary to restart the NVR. After doing so, wait for 5-10 minutes for the NVR to boot back up, then refresh the app as previously explained.

Tutorial videos are available for popular service providers and modems on our YouTube Channel.

Additional support can be found on the manufacturers page here.

2.5. How to Retrieve Login Details for the NVR

If you need to retrieve the login details for your Network Video Recorder (NVR), follow these steps:

1. **Default Login Details**: The NVR is typically configured with the following default login credentials:

Username: “admin”
Password: “Hifiguy123!!”

Please remember, both the username and password are case sensitive.

2. **Unlock Pattern**: An unlock pattern is set as an upside-down L. Refer to the provided image for a visual guide of the pattern.

2.6. What to Do When One of the Cameras is Offline

If one of your cameras is displaying as ‘offline’, follow these steps:

1. **Reboot the NVR**: Give your NVR a complete restart. Please note that it will take approximately 5-10 minutes to boot back up.

2. **Refresh the App**: Once your NVR is back online, refresh the app.

2.7. How to Obtain a Copy of the Manual

If you need a copy of the manual for your NVR, follow these steps:

1. **Download the Manual**: The manual can be downloaded using the following link. Please note that the manual covers a few different models of NVR, and modifying settings from our initial installation may cause issues.

Dahua NVR 4 Series Manual for GUI 4.0

If you require further assistance please email us here.